Maya Installer Fails to Launch or Does Not Respond When Double-Clicked

Issue:

When attempting to install any version of Autodesk Maya by double-clicking the setup executable, the installer does not launch or respond.

Cause

This issue can occur if the system’s temporary directory paths (TEMP and TMP environment variables) are incorrectly configured or corrupted.

Solution

To resolve this issue, verify and reset the system’s temporary environment variables to their default values.

Steps to Reset Temporary Directory Paths

1. Open System Properties:
   • Right-click “This PC” (or “My Computer”) and select “Properties”, then click “Advanced system settings”.
   • Alternatively, search for “Edit the system environment variables” in the Windows search bar and open it.
2. In the System Properties dialog box, click the “Environment Variables…” button.
3. In the “Environment Variables” dialog, under both “User variables for <your_username>” and “System variables”, locate the “TEMP” and “TMP” variables.
4. Check the current values of these variables. If the paths are not the default ones, or if they are incorrect, proceed to reset them.
5. Edit the variables to their default values:
   • For user variables (under “User variables for “):
     • Select “TEMP” and click “Edit…”. Set the variable value to:%USERPROFILE%\AppData\Local\Temp
     • Select “TMP” and click “Edit…”. Set the variable value to:%USERPROFILE%\AppData\Local\Temp
   • For system variables (under “System variables”):
     • Select “TEMP” and click “Edit…”. Set the variable value to:%SystemRoot%\TEMP
     • Select “TMP” and click “Edit…”. Set the variable value to:%SystemRoot%\TEMP
6. Click “OK” on all open dialog boxes (Edit User Variable, Environment Variables, System Properties) to apply the changes.
7. Restart your computer.
8. Attempt to install Autodesk Maya again.